- I’ve registered but I can’t login
After the registration, Alisei send you an e-mail (within 24 hours – subject:”Confirm to Alisei your registration”) to verify your e-mail address: your request can be processed after its confirmation only.
Once you registration is accepted, you’ll receive in a few hours another e-mail (subject: “Alisei has confirmed your registration”). Click the link to create your password.
If you don’t receive the e-mail, check the spam.
- I can’t download Alisei by the Store
Probably Alisei can’t support your operating system. It can support only:
- iOs 9, iOs 10
- Android 5 Lollipop, Android 6 Marshmellow, Android 7 Nougat.
- Notifications are on but I can’t get them
Energy saving system may stop notifications in some Android devices.
You should change your energy saving/notification settings.
- I’ve lost my device. How can I prevent Alisei use by stranger?
Go to https://app.alisei.site/it/login, , login and you can choose:
- Modify your password
- Delete your account
- Can I use Alisei by a mobile device and PC at the same time?
No, when you login by a PC, Alisei logout your mobile device and viceversa.
Remember, after upgrades, you may have to login again.